quality management system

Central's Quality Manual is used internally to guide Central's members through the requirements of the ISO standards that must be met and maintained in order to ensure customer satisfaction, continuous improvement, and to sustain an empowered work force.

Externally, this manual is used to introduce Central's Quality Management System (QMS) to customers and other external organizations or individuals. This manual will familiarize others with the controls that have been implemented by Central, while assuring that the integrity of the QMS is maintained and is focused on customer satisfaction and continuous improvement.